The Speed of Trust

Last week I read the book The Speed of Trust: The One Thing that Changes Everything by Stephen M.R. Covey (son of Stephen R. Covey, of Seven Habits fame). Covey asserts, “Nothing is as fast as the speed of trust” to foster open communication, creative collaboration, and even personal energy. I agree wholeheartedly and wrote five years ago about the importance of trust in a series of “Leader’s Insight” columns for Leadership Journal. In my case, Covey is preaching to the choir, which is why I thought the book grew a little tedious at times as he made his argument.

However, a large section of the book includes 13 behaviors that help build what Covey calls “Relationship Trust,” which he differentiates from “Self Trust” (personal credibility) and “Stakeholder Trust” (organizational, market, and societal trust). These 13 behaviors are worth repeating here and have provided a helpful reminder (and, honestly, a bit of a kick in the pants) for my own life and ministry. I’ll let you read the entire book for more detailed explanation of each, but here’s the list:

  1. Talk Straight.
  2. Demonstrate Respect.
  3. Create Transparency.
  4. Right Wrongs.
  5. Show Loyalty.
  6. Deliver Results.
  7. Get Better.
  8. Confront Reality.
  9. Clarify Expectations.
  10. Practice Accountability.
  11. Listen First.
  12. Keep Commitments.
  13. Extend Trust.

All in all, a great read and highly recommended.

How do you need to improve at building trust?

2 thoughts on “The Speed of Trust

  1. Thanks for putting this up, Angie… I love these points and I know that several of them are key values of our organisation, CGI. I'll get a hold of that book and check it out.

    Bev

  2. Good post, Angie. I've sent a link to this post to Galen. One of the key components he is writing about for his dissertation research is Trust. This Covey text (and your own article) might well serve as good resources to him.
    Blessings,
    Tony

  3. Thanks for putting this up, Angie… I love these points and I know that several of them are key values of our organisation, CGI. I’ll get a hold of that book and check it out.

    Bev

  4. Good post, Angie. I’ve sent a link to this post to Galen. One of the key components he is writing about for his dissertation research is Trust. This Covey text (and your own article) might well serve as good resources to him.
    Blessings,
    Tony

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